Shipping policy
Thank you for ordering The Whisky Codex Oracle Deck.
This website and online store are operated by SCHONVALLÉE, operating as The Whisky Codex.
We want your deck to arrive safely and ready to take its place at the table.
WHERE WE SHIP
We currently ship within Canada, the United States, and select international destinations.
Available shipping options will appear at checkout based on your shipping address.
PROCESSING TIME
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays.
During launches, holidays, high-volume periods, or other unusually busy times, processing may take a little longer. Small boxes, big feelings, finite hands.
FLAT-RATE SHIPPING
We offer simple flat-rate shipping based on the destination and number of decks ordered. Your rate will be shown at checkout before payment.
Canada
1 to 2 decks: $10 CAD
3 to 6 decks: $15 CAD
United States
1 to 2 decks: $15 USD
3 to 6 decks: $20 USD
International
1 to 2 decks: $15 CAD
3 decks: $20 CAD
For quantities or destinations not listed above, please contact us at ourtable@whiskycodex.ca.
Shipping rates may change without notice, but the applicable rate will always be shown before you complete your order.
SHIPPING CARRIERS AND DELIVERY ESTIMATES
We use available postal and courier services, which may include Canada Post, USPS, UPS, FedEx, DHL, or other trusted shipping partners, depending on the destination and service availability.
Estimated delivery windows after processing are generally:
Canada: 3 to 10 business days
United States: 5 to 12 business days
International: 10 to 21 or more business days
Delivery times are estimates and cannot be guaranteed. Delivery may be affected by carrier delays, customs processing, weather, holidays, incorrect addresses, or other events outside our control.
TRACKING
When tracking is available, the details will be sent to the email address provided at checkout.
Please allow a little time for the tracking link to update after the package has been handed to the carrier. Tracking systems sometimes move at the speed of a sleepy lighthouse keeper.
LOCAL DELIVERY
Local delivery may be available in select areas, including Winnipeg and the Interlake region, when offered at checkout or through an active local delivery option or code.
INCORRECT SHIPPING ADDRESS
Please confirm that your shipping address is complete and correct before placing your order.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after ordering, contact us as soon as possible at:
We’ll do our best to help before the order ships.
CUSTOMS, DUTIES, AND IMPORT FEES
For U.S. orders, applicable import duties and tariff-related charges are included in the U.S. price and prepaid in Canada, unless otherwise stated at checkout. No additional customs duty should be due at delivery.
Other destination-specific taxes, brokerage charges, carrier fees, or government-related charges not included or prepaid by us may remain the customer’s responsibility.
For other international orders, customs duties, import taxes, brokerage fees, tariffs, and other destination-related charges are the customer’s responsibility unless otherwise stated at checkout.
If you receive an unexpected customs or import charge, contact us at ourtable@whiskycodex.ca and we’ll review it with you.
LOST OR DELAYED SHIPMENTS
If your order appears delayed or lost, contact us at:
Please include your order number and any available tracking information.
Once an order has been handed to the carrier, some delays may be outside our control, but we’ll review the situation and help where we reasonably can.
DAMAGED ORDERS
If your order arrives damaged, contact us as soon as possible at:
Please include your order number, a brief description of the issue, and clear photographs of the item and packaging.
Tiny cardboard heartbreak is still heartbreak. Send us the details and we’ll sort it out.
Thanks again!
