Shipping policy
Thank you for ordering The Whisky Codex Oracle Deck.
This website and online store are operated by SCHONVALLEE, operating as The Whisky Codex.
We want your deck to arrive safely and ready to take its place at the table.
Where we ship
We currently ship within Canada, the United States, and select international destinations.
Available shipping options will appear at checkout based on your shipping address.
Processing time
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays.
During launches, holidays, high-volume periods, or other unusually busy times, processing may take a little longer. Small boxes, big feelings, finite hands.
Shipping rates
Shipping rates are shown at checkout before you complete your order.
Current standard shipping rates may include:
Canada
1 to 2 decks: $15 CAD
3 to 6 decks: $20 CAD
United States
1 to 2 decks: $15 USD
3 to 6 decks: $20 USD
International
1 to 2 decks: $20 CAD
3 decks: $25 CAD
Shipping rates may change without notice.
Shipping carriers and delivery estimates
We ship using available postal and courier services, which may include Canada Post, USPS, UPS, FedEx, DHL, or other trusted shipping partners depending on destination and service availability.
Estimated delivery windows after processing are generally:
Canada: 3 to 10 business days
United States: 5 to 12 business days
International: 10 to 21+ business days
Delivery times are estimates only and are not guaranteed. Shipping may be affected by carrier delays, customs processing, weather, holidays, incorrect addresses, or other events outside our control.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout.
Please allow a little time for tracking links to update after the package has been handed to the carrier. Tracking systems sometimes move at the speed of a sleepy lighthouse keeper.
Local delivery
Local delivery may be available in select areas, including Winnipeg and the Interlake region, when offered at checkout or through an active local delivery option or code.
Incorrect shipping address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at:
We’ll do our best to help before the order ships.
Customs, duties, and import fees
For orders shipped outside Canada, customs duties, import taxes, brokerage fees, tariffs, or other charges may apply depending on the destination country.
For orders shipped to the United States, applicable U.S. import duties and tariff-related charges are built into the U.S. price and paid in advance in Canada, unless otherwise stated at checkout.
If a U.S. customer is charged any additional customs, brokerage, import, tariff, carrier, or government-related fees upon delivery, those charges are outside the prepaid charges collected by us and are the responsibility of the customer.
For other international orders, customs duties, import taxes, brokerage fees, tariffs, or other charges are the responsibility of the customer unless otherwise stated at checkout.
If you receive an unexpected customs or import charge, please contact us at ourtable@whiskycodex.ca and we’ll review it with you.
Lost or delayed shipments
If your order appears to be delayed or lost, contact us at:
Please include your order number and any tracking information.
We’ll review the situation and do our best to help. Once an order has been handed to the shipping carrier, some delays may be outside our control, but we will still help where we reasonably can.
Damaged orders
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number, a brief description of the issue, and clear photos of the item and packaging.
Tiny cardboard heartbreak is still heartbreak. Send us the details and we’ll sort it out.
